So I had a client the other day whom thought she had a lot of viruses, and when I first glanced at the system I immediately noticed there was no antivirus software installed. Being a PC there’s really no reason not to have virus protection and recommend checking out Avast Home Free Antivirus Software.
So I installed Avast but didn’t run a scan at that time as I wanted to inspect what was going on with the system (a scan would have taken at least an hour). After looking through the running processes I found nothing out of the ordinary. So I ran a disk check, forget what it’s called exactly and I’m on a mac so can’t look it up, it took a little while but finished without errors.
I then scheduled the disk check with another option that could only be processed after reboot and also scheduled a full virus scan after reboot as well. Then I ran disk defragmenter, I figured since there were no viruses or lack of hard drive space that her drive must have been very fragmented. Not to my surprise, it was over 60% fragmented, so I let that run and left only charging the customer for an hour of work as that is all it took. I gave her instructions to let the defrag run, then to reboot the system when it finished to let the disk utility and antivirus run.
She contacted me a few days later stating how much better her system is running and thanked me very much. I provided a better service than the company she previously hired whom charged over 2.5x my fee for the same time worked, and she saw no improvements to her system after they left. Not only that but they obviously didn’t bother installing antivirus, defragmenting the hard drive, etc.